Shipping policy

Shipping Policy

Thank you for shopping with us! We appreciate your business and are committed to getting your order to you as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment has been received.

  • Orders are not processed, shipped, or delivered on weekends or holidays.

  • During periods of high order volume, promotions, or holidays, processing times may be extended. If there is a significant delay, we will contact you using the email address provided with your order.

Shipping Methods & Delivery Times

Delivery estimates begin after your order has been processed.

United States

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if available): Delivery times will be shown at checkout.

International

  • Estimated delivery: 7–21 business days, depending on the destination and local customs processing.

  • Delivery times are estimates only and cannot be guaranteed.

Shipping Rates

Shipping charges are calculated at checkout based on:

  • Order weight and dimensions

  • Shipping destination

  • Selected shipping method

Any applicable shipping promotions or free shipping offers will be displayed at checkout.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information (when available). Please allow up to 24–48 hours for tracking information to update after your package has been shipped.

International Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. These fees are not included in the purchase price or shipping charges and must be paid by the recipient.

We are not responsible for delays caused by customs inspections or clearance procedures.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Orders may be delayed or returned.

  • Additional shipping charges may apply to resend the package.

  • We are not responsible for packages delivered to an incorrectly entered address.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, the carrier is responsible for delivery.

If your package is:

  • Delayed: Please allow additional time during peak shipping seasons or severe weather.

  • Marked Delivered but Not Received: Check with household members, neighbors, your local post office, or the shipping carrier before contacting us.

  • Lost: Contact us, and we will assist you in filing a carrier claim whenever possible.

We are not responsible for packages lost or stolen after they have been marked as delivered.

Damaged Orders

If your order arrives damaged:

  1. Contact us within 7 days of delivery.

  2. Include your order number.

  3. Provide clear photos of the damaged item(s), packaging, and shipping label.

We will review your claim and work with you to provide a replacement, refund, or other appropriate resolution.

Shipping Restrictions

Some products may not be available for shipment to certain countries or regions due to shipping regulations or carrier restrictions. If we are unable to ship your order, you will be notified and refunded if necessary.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to make changes or cancellations.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team through our Contact page or by email. We are happy to help.